Welcome to zhongcai!

Tel:+8618922318676

Email: gdzcee@gmail.com

FAQ

Nov 12, 2021

FAQ

Q: Are you trading company or manufacturer ?

A: We are manufacturer.


Q: How long is your delivery time?

A: Depends on product quantity and stock. Please check with our sales team.


Q: What is your terms of payment ?

A: Payment<=5000USD, 100% in advance. Payment>=5000USD,50% T/T in advance, 50%T/T balance before shipment.


Q: Do you offer aftersales support ?

A: Yes, of course, we will provide training materials together with the device, and also we can provide on site training and installation if customer request.We aslo have techincal engineer for online or remote support, and if within warranty, products parts damaged due to our quality problems, we will send parts via DHL to you for replacement for free as we seek long term cooperation with customers.


Q: How to have exclusive sales rights of ZhongCai?

A: Place order to ZhongCai, when the order amount reach certain level, ZhongCai and customer will negotiate about exclusive rights. Or send your company profile to ZhongCai, after ZhongCai evaluation, start from general agents and gradually become exclusive agent.